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Questions & Answers

 

Courtesy photo from Lala whom we helped to relocate her two dogs Coco & Molly to The Netherlands

 

How long does the process take before I can export my pet?

Get started as soon as possible! Processing time could take a few weeks to many months, depending on the requirements of the importing country. Some countries require an isolation or quarantine period, lasting from weeks to months, before the pet is eligible for entry into that country.   Preparing pet travel

What can I do to prepare my pet for its trip?

Purchase the travel container as far in advance as possible to get your pet accustomed to it.  It is recommended to leave the travel container door open in the house with a piece of your worn clothing, treats or familiar objects inside so that your pet may spend time near the travel container and perhaps venture inside on its own. Since it is important that your pet be as relaxed as possible during the flight, familiarisation with the travel container is essential. 

 

How do I measure my pet?

How to measure your pet

A. From the tip of the nose to the root of the tail

B. The width of the pet at the widest point
C. From the elbow to the ground
D. From the floor to the tip of the ears or the top of the head, whichever is higher. Ears must not touch the top of the travel container when pet standing naturally.

Above dimensions are internal measurements. Travel container that does not meet these criteria will not be uplifted.

 

How do I know if the travel container is IATA approved?

IATA does not certify, approve, endorse, or sell any particular pet container manufacturer, brand, make or model. The construction and design of the containers must comply with the IATA Live Animals Regulations.

 
What happens if my pet needs to use the bathroom during the flight?

There are no options for your pet other than the travel container. If you are bringing your pet in the passenger cabin, carrying extra absorbent material (e.g. hand towels, newspaper), wet wipes and a plastic bag that soiled bedding can be sealed in will allow you to be able to deal with any incidents that may occur. If your pet is traveling in the cargo hold, you will be able to address any incidents once you are reunited with your pet at your destination.  

 
Should I sedate my pet for the flight?

No. We very strongly recommend against giving any form of sedation or tranquilizer to your pet for flight. The combination of high altitude and the sedative effect increase the risk of respiratory and heart problem for dogs and cats. Under sedation, your pet’s natural ability to balance and maintain equilibrium is altered. Thus, your pet may not be able to brace and prevent injury in the event of air turbulent if it is sedated.

Natural calming agents (e.g. Bach rescue remedy) or ‘Pheromone’ products (e.g. Feliway for cats) available which have a natural anti-anxiety effect but no sedation is preferred.

 

Can my pet travel with me on the same flight as accompanied baggage?

Some countries (e.g. Australia, Hong Kong, New Zealand, South Africa and United Kingdom) do not allow pets to fly as accompanied baggage. Also, not all airlines accept carriage of pets as excess baggage.  Your pet must travel as manifest cargo if the country of import do not permit pet entering as accompanied baggage or if the airline do not accept your pet as accompanied baggage. Pets can enter Singapore as accompanied and as manifest cargo.    

 

Should I fast my pet before collection of blood sample?

Diet has a strong influence on the condition of one’s blood. Some pets are found to have very high fat content in their blood.  Lipemia means the presence of abnormally high concentration of emulsified fat in the blood.  Moderately or grossly lipemic specimens may alter certain test results.  To improve your pet’s blood quality for testing, it is advisable to avoid feeding your pet at least 24 hours before blood collection. Please note that some pets may require longer fasting duration. It is important for your pet to have access to water at all times.   Preparing pet travel

velling with pet overseas. We specialised in pet export and pet import. Also, we do pet transit via Singapore. Mainly dogs, cats and small mammals. Small mammals permitted in Singapore includes hamsters, chinchilla, guinea pigs and small mice.  Pet export service includes preparing health documents. Applying export license for pet travel. Book flight for cargo shipment. Notify the airline for pet travel as excess baggage or pet in cabin. Preparing pet crates for air travel. Finally, transporting pets to vet clinics and airport.  Pet import service includes quarantine reservation. Applying Dog license and import license. Clear custom and vet inspection. Lastly, quarantine clearance and home delivery within Singapore.About us     Our service      Happy Customers     Request for estimatevelling with pet overseas. We specialised in pet export and pet import. Also, we do pet transit via Singapore. Mainly dogs, cats and small mammals. Small mammals permitted in Singapore includes hamsters, chinchilla, guinea pigs and small mice.  Pet export service includes preparing health documents. Applying export license for pet travel. Book flight for cargo shipment. Notify the airline for pet travel as excess baggage or pet in cabin. Preparing pet crates for air travel. Finally, transporting pets to vet clinics and airport.  Pet import service includes quarantine reservation. Applying Dog license and import license. Clear custom and vet inspection. Lastly, quarantine clearance and home delivery within Singaporevelling with pet overseas. We specialised in pet export and pet import. Also, we do pet transit via Singapore. Mainly dogs, cats and small mammals. Small mammals permitted in Singapore includes hamsters, chinchilla, guinea pigs and small mice.  Pet export service includes preparing health documents. Applying export license for pet travel. Book flight for cargo shipment. Notify the airline for pet travel as excess baggage or pet in cabin. Preparing pet crates for air travel. Finally, transporting pets to vet clinics and airport.  Pet import service includes quarantine reservation. Applying Dog license and import license. Clear custom and vet inspection. Lastly, quarantine clearance and home delivery within Si

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