Hi Frederick,

Thanks for the clear instructions – I have managed to cancel Oji’s license in Singapore

This little guy is settling in well and enjoying his new view. He told the animal communicator this week that the flight and journey weren’t as scary as he had expected, although it’s definitely not something he wants to do regularly (me neither!). Thanks so much for your help with our move to Korea, I know it wouldn’t have been as comfortable for Oji without all the preparation and advice you shared 

Kind regards,

Christel

Dear Frederick and Vivian

I am sorry it has taken so long but I wanted to drop you a line to say how very grateful we are for all your help and outstanding care with the process of shipping our beloved dog and two cats back to the UK. They arrived on our doorstep the day after me in great spirits and fantastic condition and had obviously coped with the journey way better than we had expected them too. They settled in instantly and are absolutely loving their new home.

We could not recommend your company highly enough to anyone else faced with shipping their pets overseas. Your patience with us and your kindness to the animals along with all the thought and consideration you put into their wellbeing (sound track of all the noises in the cargo area of the airport to name just one!) was incredible. Their wellbeing was the thing which worried us all the most but was in fact the most stress-free element of the move in the end!

With our eternal thanks and very best wishes

The Newman Family

Dear Vivian and Fredreick,

Sushi arrived home safe and sound and already started purring!

I wanted to take a moment to express my deepest gratitude for the outstanding service and support you provided in safely relocating Sushi. 

His transition was smooth and that’s all thanks to the professionalism of you and your team for handling everything like a pro. You have made a significant difference in both Sushi’s life and mine, and for that, I am truly grateful. 🙂 I will not hesitate to recommend your services to anyone in need of pet relocation assistance. Please keep up the awesome work!!!

Thank you once again, and take good care 🙂

Warm regards

Cathy

I want to really thank your commitment to finding a way to get our kitties to their final destination. We had several headwinds with flight cancellations, airport restrictions, etc., that could have easily meant that they could have been stuck in Singapore for weeks or months until conditions were perfect. However, Frederick went way above and beyond by flying them personally to California and then arranging for transportation to Minnesota. This went way above our expectations and we are humbled by this level of service! It was clear to me that you are both very focused on pet safety and health while ensuring that they are able to meet immigration / customs requirements without issues. I also appreciated that you suggested the various alternative options (e.g. in cabin vs excess baggage) to help us evaluate ways to save money in the process. I would definitely work with you again if we need to move our pets back to Singapore!

Thanks again,
Bob

Thank you so so much for your service and support throughout this stressful process, especially on helping us with the urgent import license and permit, and the health certificate, without which, we will be sooo lost.
Am sooooo happy to see Pebble safely here and she is adapting very well.  Just wanting to express my gratitude, we made it here with the help of you two!

Have a Merry Christmas and a Happy New Year!  Hope to see you too again, Singapore is so small!
Cheers Candy

Dear Vivian and Fred,

I am writing to convey our sincere gratitude for the outstanding assistance provided by your team in facilitating the safe transportation of our beloved pet, Lone Lone, from Singapore to New Zealand last December.

From the moment we initiated contact with your organization, it became evident that we were in capable hands. The level of care and attention to detail exhibited by your team not only alleviated our concerns but also instilled in us a profound sense of trust. We greatly appreciate the professionalism demonstrated throughout the entire process.

Fred’s exemplary qualities, marked by patience, and an optimistic demeanor, played a pivotal role in fostering our confidence in your organization. His unwavering dedication to ensuring Lone Lone’s well-being was evident in every interaction, and his approach only served to strengthen our trust in your team with each passing day.

We are particularly grateful for your responsiveness and willingness to address our inquiries promptly, regardless of the time or day. Your commitment to customer service has not gone unnoticed, and it further attests to the exceptional standards upheld by your organization.

We extend our heartfelt appreciation for the exemplary service provided by Vivian, Fred, and the entire team. Should the opportunity arise for us to require pet transportation services in the future, we would undoubtedly choose your team without hesitation.

Thank you once again for your professionalism, care, and dedication.

Sincerely,

Chit, Thihan & Lone Lone 

Dear Fredrick & Vivian,

Thank you so much for the tremendous effort in getting Starr across from Singapore to New Zealand.

 The process was handled with much care and Starr was looked after well on his trips to the vet and before he boarded a flight which was a couple of times in his case😅 Starr was offloaded twice by the airline as he was too anxious to get onboard and the way Vivian and Fredrick handled the process from being in touch with the airline, rebooking flights and getting a vet to have Starr medicated before the flight (as this was the last resort) were all handled professionally and with utmost care. They kept us assured with regular updates and pictures every time Starr was picked up.

With the twists and turns, your words of reassurance and encouragement really kept us calm and confident throughout the process. Starr is now reunited with us and happy in New Zealand. Exceptional service. Highly recommended!

Thanks and may God bless you both!
Shehan & Shenelle

We are delighted with Pets Lighthouse door to door service  (Singapore to London) for Zephyr,  our Shetland sheepdog. It was his first flight, a long 13 hours flight. We were very anxious for him, but I was very confident once Zephyr and I met Fred. Right away, Fred had a connection with Zephyr, he loves dogs and they love him in return. Everything was explained clearly, so there was nothing to worry about. They were recommended by a friend, and I can only recommend them as well. It sure is an expensive service, however it provides a necessary peace of mind when moving overseas. And that is priceless.

five star service! Merci Fred!

Anne Valluy

A huge thank you to Pets Lighthouse for bringing my dogs safely to the UK. Communication was always thorough, prompt and professional. Frederick is great with dogs (my dogs felt at ease with him immediately!) and I felt confident that my pets were in safe and capable hands the whole way. All arrangements were handled efficiently and smoothly. Vivian and Frederick also understood that I was anxious as my dogs are senior pets and helped to ensure that they would be well taken care of. My dogs are now settling in well in the UK. I wish Pets Lighthouse all the best and I would not hesitate to recommend them or use them again in the future.

Lilian

We would like to thank you for all your help with Otis relocation. You were extremely profesional and super helpful! 

Everything went really well. Otis was a pro and we had a very pleasant flight! 

We is enjoying his new life in Italy. Now he is  helping us at the supermarket! 😂

Wishing you all the best. 

Yolanda

We were very particular about who we wanted to help us with our relocation back to the UK given we own a three year old Singapore Special! Pets Lighthouse were recommended to us by our vet and Frederick and Vivian absolutely exceeded our expectations in every way. Frederick, a very experienced dog handler, took extra special care and attention in getting to know Rex and managing his preparation for travel. All our questions and concerns were addressed promptly and we received a very personalised service, covering all aspects of not only the export and travel but also advisory on how to get Rex used to the cage and being away from us and what to expect the other end. I personally and highly recommend Pets Lighthouse to any dog owner – simply first class! April Rotheram

Thank you very much for checking in. Yes, Taka & Milo are in NC safely.

Thankfully, they had an uneventful but very long journey. Both SQ and AA were excellent. Here are some pictures of them at Changi, and then again finally at home in North Carolina.

Many thanks for your great advice and support, especially in the final days of our move. I am grateful for your professionalism and expertise.

Kind Regards,
Elizabeth & Bob

We just wanted to extend our thanks for all the help throughout the whole relocation process for Silas and Pip. Happy to update that they seem fine except the fact that they’re a little anxious and nervous about their new environment.

Have a lovely week ahead!

Best Regards, Khairul / Armiliah

Finally found time to jot a note to you and the team with regards to the recent move for Zooma from Singapore to Kuwait. Understanding this move to a region unfamiliar is always a daunting task. This goes both for us as well as for you, definitely for Zooma.

We knew we would have to relocate by March end. Our preparation started decently early with the Vet Certificate and microchip. You and your team coming on board and preparing all documents and fulfilling all requirements was worth more than GOLD The timelines were super tight and no room for any hiccups. Somehow I had this feeling the entire world was looking for a mistake and boom, cancel Zooma’s trip.

Your expertise and invaluable devotion through the entire process is commendable.
 

My two girls and me – we cannot thank you enough for making this a reality. Making this whole process amazingly loveable and precious.

So from Kuwait, heartfelt wishes to the team at

Pets Lighthouse.

Kind regards
Tiara, Eira, Reena, Vikram and Zooma

Just reporting that Buddy arrived at our new home this afternoon. Got a little car sick because he was tumbling around in the very spacious crate. He went bonkers when he saw us. Lots of other things were going on at the same time thus I couldn’t hug him properly until the handymen had left.

Just wanna say thanks to all of you for your wonderful help in getting Buddy to Indonesia. The prep by Frederick & Vivian was well thought through, with attention to the most minute details to give our little boy as much emotional support as possible. In the Jakarta team, Theresia was always within reach through whatsapp to have updates about Buddy. It was reassuring to see that he din look distressed. A bit overwhelmed maybe, but no negative vibes.

I recognised the guy who sent him today as the guy who had been medicating his rashes. It was great to be able to thank him in person.

He is now following me around as I show him his new home. He made 2 new friends in the neighbourhood just now. It’ll take a few weeks before we all will feel at home.

Thank you once again for your professionalism and attentiveness. I will definitely recommend my friends to look for you when they need relocation for their furkids. Stay safe and happy always.

Warm Wishes, Cecilia

First of all, thank you for your help, service and support for almost one year.

We are grateful for all your organised and friendly support since day 1.
 

Even when things had to change, I felt great support from your side to make things work for both sides.

Kind regards, Joana